Client Projects
Transition to a Team-Based Work and Rewards System
A plastics manufacturer was experiencing poor employee productivity and poor customer service.
Aligning, Driving and Rewarding Group Performance
The cyclical commodity market created problems in performance-oriented compensation programs because of volatile company-wide financial results.
Improving Manufacturing Competitiveness
A consumer goods company achieves an 850% return by successfully implementing a group incentive plan.
Reducing Turnover to Improve Customer Retention
High turnover, and a poorly designed sales rep incentive program, contributed to unacceptable customer acquisition and retention results.
Focusing Leaders on Economic Value
Executives needed to shift their focus from just division earnings and margins to a more balanced view of company performance.
Maximizing Return on Technology Investment
A pharmaceutical company had made a huge technology investment in distribution operations which were generating less that 50% of expected results.
Tackling Turnover with Impact
After years of failed efforts, sophisticated analytics and innovative change management were keystones to reducing turnover for 2,000 agents at five large call centers.
Leveraging Analytics for Growth
Balanced analytics enabled new organizational structure, sales roles and incentive plans that increased broker penetration and delivered significant YOY sales increases.