Leveraging Analytics for Growth | Download
Balanced analytics enabled new organizational structure, sales roles and incentive plans that increased broker penetration and delivered significant YOY sales increases.
Tackling Turnover with Impact | Download
After years of failed efforts, sophisticated analytics and innovative change management were keystones to reducing turnover for 2,000 agents at five large call centers.
Maximizing Return on
Technology Investment | Download
A pharmaceutical company had made a huge technology investment in
distribution operations which were generating less that 50% of expected
Focusing Leaders on
Economic Value | Download
Executives needed to shift their focus from just division earnings and
margins to a more balanced view of company performance.
Reducing Turnover to
Improve Customer Retention | Download
High turnover, and a poorly designed sales rep incentive program,
contributed to unacceptable customer acquisition and retention results.
Manufacturing Competitiveness | Download
A consumer goods company achieves an 850% return by successfully
implementing a group incentive plan.
and Rewarding Group Performance | Download
The cyclical commodity market created problems in performance-oriented
compensation programs because of volatile company-wide financial
Transition to a
Team-Based Work and Rewards System | Download
A plastics manufacturer was experiencing poor employee productivity and
poor customer service.